Payment & Security
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
You have a statutory right to return unopened goods up to 14 days after receiving your order (“the cooling off period”). If you are not ordering a replacement, a charge may be incurred to collect the item from you.
You must notify us of your wish to return goods within 14 days, starting the day that the goods have been delivered. Please notify us by email orders@aceeuronics.ie
You have the choice of returning the goods to our member store via your own means (to Aceeuronics.ie or to Unit 11, Clonmullen Enterprise Park, Dublin Rd, Edenderry, Co.Offaly, R45 YR7, or requesting that we collect them from your location.
If you request collection, we will collect the goods on the next available date that one of our delivery vehicles is in your area.
You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
We reserve the right to apply re-handling charges for returned items under some circumstances:
The goods received back are 'as new' but incomplete; i.e. missing components and/or accessories.
The returned products are missing their original packaging.
The return was requested after the 14 day notification period.
We do not accept returns and will not provide refunds under the following circumstances:
The goods you wish to return are in any condition other than 'as new'.
The goods have been installed and/or used.
Cables have been cut or terminated.
Refunds will be reimbursed within 30 working days of the cancellation date.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@aceeuronics.ie. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@aceeuronics.ie.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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